How organizations can enhance employee productivity with IMSS 3A Disrupt Digital Strategy

Redesign employee experience and productivity for remote and hybrid working environments to fully make use of “Work from Home” (WFH) to “Everything from Home”. IMSS digital interventions can help you adapt and evolve for enterprise-wide efficiency while also improving the finer aspects of employee engagement.

• Transform your traditional workplace to a new era cloud-controlled Digital Workplace
• Leverage Natural Language Processing (NLP) and Machine Learning (ML)to generate operational insights
• Automate activities, digitize paperwork, and eliminate paper-based processes with automated online processes; thereby increasing employee productivity and business efficiency at a fraction of your current costs
• Transform your traditional workplace to a new era cloud-controlled Digital Workplace that is focused on employee experience, collaboration and productivity

Gone are the days when the workplace was just a physical office employees use for a fixed number of hours. Today’s always connected, instant access expectations have blurred the line between professional and personal lives, and as the workplace becomes totally digital, communication and collaboration are transforming employee experience at an unprecedented pace.

As workplace demographics continue to change and the new generation of workforce takes over, companies struggle to meet the changed expectations of a multi-generational workforce. With internet and mobile devices these changes are further accelerated by ongoing demands to increase productivity and cut costs, making it harder for organizations to meet employee expectations.

But, the experience employees have at their companies is very different from what they see as a customer. Employees often struggle to effectively connect with colleagues, discover the information they need to be immediately productive. Over 75 percent of professionals report that they had to enter the same data in multiple systems to get the job done. Instead of delivering an intuitive digital experience, employees often need to navigate through complex processes and systems, often with no way around it.

According to a study, companies with good digital workforce experiences generated 22 percent higher employee engagement and are four times more likely to stay in their jobs than those at organizations with a less compelling workforce experience. These companies also had 12 percent greater customer satisfaction than other organizations, and their three-year revenue growth rate was twice as faster.

Even now, at many companies, the employee digital experience initiatives translated merely into an intranet portal while each organizational function, especially the ones supporting employees such as IT, HR, finance, security, legal, facilities, supply chain and procurement, developed their own set of digital tools, portals and processes that work based on their own service delivery structures and governance mechanisms.

The result remains largely inefficient where employees will still have multiple points of contact for requesting transactions, making approvals, or viewing request statuses. For example, a new employee, might have to make multiple separate requests through different systems to obtain a laptop through IT team, get a badge through security, customize benefits through HR, and set up reimbursements and bills through finance.

A well-designed unified engagement platform must enable seamless digital experience for employees, managers, and agents and must include enterprise-grade workflow tools to simplify and fasten service delivery with accuracy across the enterprise. The platform must tightly integrate content with case management, capture service-level compliance, and provide insights and analytics. A platform that can do all this while delivering services through proper channel and form factors that can maximize employee engagement can be of enormous benefit to an enterprise.

Without a continuous change management mindset, a seamless digital experience will never be born. To facilitate this change, companies can create a centrally managed community of change agents who can disseminate digital behavior into the workplace.

The sophisticated digital experiences that today’s society enjoy in their private lives has certainly set a high bar of expectations for enterprises to meet. But, when employees experience technology that makes their work easy, they will continue on the path to a positive workforce experience that can increase organizational loyalty, engagement, and productivity.

Gaining Agility and Speed →

Most business models have changed overnight, to meet evolved business environment and customer expectations. Our technology interventions enable enterprises to get the agility in not only effectively managing their business, but also quickly adapt to the changes necessitated by the evolving business environment expectations.

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Enhance Employee Productivity →

Redesigning employee productivity for remote and hybrid work environments, Our workspace interventions help you adapt and evolve for enterprise-wide efficiency while also focusing on finer aspects such as employee engagement, professional development and growth.

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