RPA Overview

Deployment of robotic process automation in media is the answer that many businesses are turning to. RPA (or software bot) emulates transactional, administrative tasks which are repetitive, rules-based and require no decision making or strategizing.

Using robots to drive tangible business benefits is very much a reality today: The IT-enabled RPA market has been growing rapidly at a CAGR of 60.5% from 2014 and is expected to reach US$5 billion by 2020.

Leveraging disruptive technologies can help the Media & Entertainment industry to better manage challenges

There is currently an exponential growth of media content, which is both good and challenging for media and entertainment companies because it calls for highly efficient organization.

Media and Entertainment is one of the industries that rely on manual, repetitive and high volume mundane tasks including customer activations, CRM, partners, dealers, vendors and normal service requests from customers. Companies like yours need to enhance accuracy, reduce errors and save time & effort it takes to enter the information to your systems.

Implementation of RPA and joint usage with other AI technologies are part of strategic choices meant to maximally monetize all existing resources. By doing so, your media company is more likely to achieve goals such as lower production costs, reduced time for service delivery, and, perhaps most importantly, improved customer experience.

RPA Solutions from Integra for Media & Entertainment

Using RPA bots, following functions can be automated:

• Device activation
• Customer management
• Service requests
• Metadata updates
• Content creation
• Content discovery
• Grouping files and emailing to customers
• Enhanced content discovery
• CRM & customer insights