with Robotic Process Automation (RPA)
RPA can improve efficiency in a cost effective manner, without the risk of interfering with the main ‘Big IT’ systems. In effect, it makes large ERP investments more useful to the business.
The ever-increasing sophistication, and consequent application, of RPA in the BPO domain is now swelling a virtual workforce as never before. RPA (or software bot) emulates transactional, administrative tasks which are repetitive, rules-based and require no decision making or strategizing.
Using robots to drive tangible business benefits is very much a reality today: The IT-enabled RPA market has been growing rapidly at a CAGR of 60.5% from 2014 and is expected to reach US$5 billion by 2020.
In the manufacturing world physical “robots” replaced human workers doing repetitive tasks; in the back office environment, software automation replaces many of the repetitive tasks delivered by BPO services. For example tasks that involve people moving data, checking, validating, aggregating and re-keying can be simply automated step by step.
The new wave of RPA can so dramatically increase the capacity to do work, in such a cost effective manner and with such a heightened level of accuracy, that labor intensive back office functions are being ‘picked up’ by rapidly advancing RPA technologies.
Load sharing and instant responses are the core benefits of RPA in BPO.
The human workforce can be engaged in areas that involve strategizing and planning while the software robot modules handle calls, responses, problem-solving aspects, and feedback collection, and analysis functions in BPO. Most transactions can be handled with lesser scope for errors. Even automated troubleshooting and predictive problem-solving can be done effectively with the help of automated help in BPO. Rule-based repetitive work can be better managed with the help of RPA.
Integra RPA brings the automation wave to BPO back office by automating key processes that include:
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